RETURNS AND REFUNDS

RETURNS AND REFUNDS

All items purchased from the KAYIB.SHOP online store can be returned under certain conditions.

You've got 7 days to send something back to us from the day you receive it.
Items must be returned in new, unused condition with all tags attached.
If the returned items are damaged, stained, washed or altered, they will not be accepted and will be returned to the customer.

If you wish to return a product, please contact us by e-mail kayibstore@gmail.com or whatsapp +34 613 63 36 04.

Important
The cost of returning the product is entirely at the customer's expense, not kayib.shop's.

A 35% processing and shipping fee will be deducted for returns and cancellations orders.
In the event of an order return and cancellation, the customer will be reimbursed 75% of the total price after returning the new product in its original packaging.
 

RETURN PROCEDURE

It may take up to 5 working days for our warehouse to process your return. You will then receive a confirmation e-mail. The 75% refund will be made to the credit card or account used for payment. Depending on your bank, it may take up to 10 working days for the refund to appear on your bank statement.

Before returning a product, you must contact us by e-mail or whatsapp and you will be given instructions for returning a product.

Please note that we offer several customizable / made-to-order and personalized products that cannot be exchanged, returned or cancelled after purchase. A "Return/Exchange not accepted" message is also displayed on the pages of these products.

kayibstore@gmail.com or whatsapp +34 613 63 36 04..